4-year chainflex® guarantee – How did we get here?

igus® chainflex® flexible cables are the world’s number one cables in terms of selection and testing. We offer the largest variety of flexible cables, with over 1,394 cable types for data, bus, hybrid, control, motor, servo motor feedback, servo, coaxial, FOC, special and robot. chainflex® flexible cables can resist a range of dangerous conditions, like extreme temperatures and oil, and can handle any type of motion, including horizontal, torsional, or high speed.

But that’s not all. We have extended our chainflex® guarantee to 4 years. This is only possible because we have accumulated over 30 years of experience and test data in its 3,800m² test laboratory for cables and e-chains.  It is at the heart of our quality and guarantee promise and ensures a comprehensive data base to provide our customers with such a unique guarantee promise.

How did we get here?

The Beginning:

The origins of our commitment dates back to 1988 when igus®  pioneered the plastic energy chain. While the innovation was embraced, it presented challenges for traditional cables. In response to customer needs, igus® ventured into uncharted territory, after many months of planning and designing an optimal setup, producing prototypes, and conducting extensive testing.

The result? The introduction of the CF1 and CF2 control cable series in 1988. This marked the beginning of a journey to redefine cable reliability.

The Evolution:

Back in 2013, Our customer wanted guaranteed service life, so that planning security and reliability are guaranteed. Due to our large number of trials and rest, we can give our customers a guarantee of up to 36 months. Taking into account of the wide variety of applications, we implemented service life calculator online for reliable prediction of the cables.

The Breakthrough:

Today, igus® proudly announces a ground-breaking achievement – 4-year guarantee for chainflex® cables. But what makes this 4-year guarantee truly unique? It offers customers an additional planning safety, elevating functional reliability operationally and financially. It's not just a guarantee; it's a commitment to sustainability. Longer service life means reduced CO2 emissions, aligning with our dedication to resource protection and environmental responsibility.

 

The largest test laboratory in the industry:

The chainflex® test laboratory carries out special tests under realistic conditions and collects data from over 2 billion test cycles with more than 1.4 million electrical measurements every year. Continuous monitoring and documentation are carried out on 65 test systems by professionally qualified personnel. 

How we conduct intense tests in our biggest lab to offer the chainflex® 4-year guarantee to the customer.

Beyond the assurance of our never-before chainflex® 4-year guarantee, we stand firm in our commitment to providing exceptional customer service. Because, as we believe, a remarkable product is complemented by service excellence. Connect with us if you would like to find out more on igus® chainflex®.

Read our blog on “The chainflex® service Oasis” to find out more on our chainflex® services.

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